Contact Information

Effective date: 21 July 2026

This Contact Information page provides the identity and contact details of the business that operates www.aditisweets.in and sells products under the Aditi Sweets brand.

1. Business identity

Legal entity: Saxena Horizon Collective Private Limited
Company type: Private Limited Company
Brand and trading name: Aditi Sweets
Corporate Identity Number (CIN): U56100MP2026PTC083391
Goods and Services Tax Identification Number (GSTIN): 23ABTCS4023N1ZX
Permanent Account Number (PAN): ABTCS4023N
FSSAI licence number: XXXXXXX
Website: www.aditisweets.in

2. Registered office

Saxena Horizon Collective Private Limited
20 B, Suruchi Nagar
Kotra Sultanabad Road
C.T.T. Nagar, Huzur
Bhopal - 462003
Madhya Pradesh, India

The registered office is the company's address for statutory, corporate and legal correspondence. It is separate from the Aditi Sweets retail store and operating location.

3. Retail store and operating location

Aditi Sweets
Ground Floor, H-655/B, Arvind Vihar
Baghmugaliya, Opposite Mount Carmel School
Bhopal - 462043
Madhya Pradesh, India

Retail store hours:
Monday to Sunday: 7:00 AM to 10:30 PM

Store hours may occasionally change on public holidays, festivals, maintenance days or because of operational requirements. Customers may contact us before travelling where confirmation is important.

4. Orders, delivery and product assistance

Email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544
Customer care hours: Monday to Sunday, 7:00 AM to 10:30 PM

Emails may be sent at any time and will be reviewed during business hours.

For faster assistance, please provide:

• Your order number, where applicable;
• The name and telephone number used for the order;
• A clear description of the request or issue; and
• Relevant photographs or documents where required.

5. Wedding, corporate, bulk and customised orders

For wedding gifting, corporate gifting, bulk orders and customised packaging enquiries, contact:

Email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544

The applicable quotation, payment terms, product specifications, personalisation approvals and delivery schedule will be confirmed separately in writing.

6. Complaints, grievances and privacy requests

Grievance Officer: Mr. Wasim Bari
Designation: Manager, Aditi Sweets
Email: support@aditisweets.in
Phone and WhatsApp: +91 88888 11544

Formal consumer complaints will be assigned a complaint reference number for tracking.

We will acknowledge receipt of a consumer complaint within 48 hours and will seek to resolve it within one month from the date it is received.

Privacy requests, including requests relating to access, correction, deletion, withdrawal of consent or marketing preferences, may also be submitted to support@aditisweets.in. Such requests will be handled subject to applicable law and identity verification where reasonably required.

7. Legal and statutory correspondence

Legal notices and statutory correspondence may be sent to the registered office stated in Section 2 and by email to support@aditisweets.in.

A communication sent only through social media may not be treated as formal legal or grievance correspondence unless Aditi Sweets expressly confirms receipt through an authorised channel.

8. Third-party platform orders

Orders placed through a third-party marketplace, delivery application or other external platform may also be governed by that platform's contact, cancellation, refund and complaint procedures.

For direct purchases through www.aditisweets.in, customers should use the contact details stated on this page.

9. Updates to contact information

We may update this page where our business address, store location, contact channels, officers or operating hours change.

The current version will be published on www.aditisweets.in with its effective date.