Terms of service
Terms of Service
Effective date: 21 July 2026
These Terms of Service govern access to and use of www.aditisweets.in and all direct purchases made through the website.
The website is operated by Saxena Horizon Collective Private Limited, a private limited company trading under the brand name Aditi Sweets. In these Terms, Aditi Sweets, we, us, and our refer to Saxena Horizon Collective Private Limited. Customer, you, and your refer to the person using the website, placing the order, paying for the order, or receiving the products, as applicable.
By accessing the website, creating an account, placing an order, or otherwise using our services, you agree to these Terms together with our Privacy Policy, Shipping Policy, and Return and Refund Policy. If you do not agree, do not use the website or place an order.
1. Scope of these Terms
These Terms apply to direct purchases through www.aditisweets.in.
Orders placed through a third-party marketplace, delivery application, social media platform, or other external channel may also be governed by that provider's terms, payment procedures, cancellation rules, and customer-support process.
A written quotation, invoice, or order confirmation for a wedding, corporate, bulk, or customised order may contain additional terms. Where those additional terms conflict with these general Terms, the specific written terms will govern the commercial details of that order, while mandatory consumer and food-safety rights remain unaffected.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to place an order independently.
A person below 18 years of age may use the website or place an order only through a parent or legal guardian.
Where you place an order for a company, organisation, or another person, you confirm that you have authority to do so and to provide the relevant billing, delivery, and recipient information.
3. Customer accounts and guest checkout
Customers may place an order as a guest or create an optional customer account where that facility is available.
You are responsible for keeping your account credentials confidential and for activity carried out through your account, except where the activity results from a security failure attributable to us.
You must provide accurate and current account, billing, contact, recipient, and delivery information. Please notify us promptly at support@aditisweets.in if you believe that your account has been accessed without authorisation.
We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, investigate misuse, comply with law, or maintain website security.
4. Product information and availability
We aim to present product descriptions, ingredients, quantities, photographs, prices, availability, storage information, and delivery eligibility accurately.
All products are subject to availability. Availability shown on the website may change before an order is confirmed because products may be freshly prepared, allocated to earlier orders, removed for quality reasons, or limited by delivery serviceability.
Where an item becomes unavailable after payment, we will contact you. We may, with your agreement, hold the order until the item is available or offer an alternative. We will not substitute a product without your approval. If no agreed alternative is available, the amount paid for the unavailable item will be refunded.
Product-specific information on the physical label, including net quantity, ingredient list, allergen declaration, best-before information, storage instructions, vegetarian marking, manufacturer or packer information, and other mandatory declarations, should be reviewed before consumption. Contact us before consuming the product if the website information and the physical label appear materially inconsistent.
5. Vegetarian products, ingredients, and allergens
All products sold through the Aditi Sweets website are vegetarian.
Vegetarian products may contain milk, milk products, ghee, or other ingredients permitted under applicable vegetarian food-labelling requirements.
Products may contain declared allergens and may be prepared, handled, or packed in shared facilities where multiple allergens are present. Product-specific ingredient and allergen information will be provided on the product page, packaging, or label as applicable.
Customers with a severe allergy, intolerance, medical condition, or specific dietary requirement must contact us before ordering. An allergy or dietary instruction entered in an order note does not by itself create a guarantee that a product is free from an allergen or suitable for a medical condition.
Information on ingredients, traditional uses, wellness, nutrition, or lifestyle is general information and is not medical advice.
6. Handcrafted products and images
Many Aditi Sweets products are handcrafted. Reasonable differences may occur in colour, size, shape, garnish, piece arrangement, decorative finish, and presentation.
Such natural variations are not defects where the product, net quantity, essential characteristics, quality, and description remain consistent with the order and applicable law.
Product photographs are illustrative. Lighting, screen settings, styling, and seasonal packaging may affect appearance.
Packaging may be updated without notice, provided that the product supplied remains materially consistent with the order and all mandatory information is provided.
7. Placing an order and contract formation
Before placing an order, you must review the selected products, quantities, delivery address, recipient information, contact details, charges, and total amount payable.
An order is placed when payment is successfully completed and an order number or order confirmation is generated by Aditi Sweets.
The order is accepted when successful payment and the order confirmation are recorded in our system. We reserve the limited right to cancel and refund an accepted order where:
- a product is unavailable or fails our quality or safety checks;
- the delivery location is not serviceable for the selected product;
- payment cannot be verified or appears unauthorised or fraudulent;
- the website contains an obvious pricing, quantity, availability, or technical error;
- fulfilment would be unlawful or create a food-safety risk; or
- an event outside our reasonable control makes fulfilment impossible or commercially impracticable.
Where we cancel an order after payment, we will refund the amount paid for the cancelled products and any applicable shipping charge in accordance with the Return and Refund Policy.
8. No customer cancellation after an order is placed
Once payment has been successfully completed and an order number or order confirmation has been generated, the order cannot be cancelled by the customer.
This rule applies because procurement, fresh preparation, production, allocation of inventory, and packing may begin immediately after the order is received.
The no-cancellation rule does not limit any remedy available where Aditi Sweets cancels or cannot fulfil an order, a payment is duplicated because of a verified technical error, the delivered product is defective, unsafe, incorrect, missing, or materially misdescribed, or a remedy is otherwise required by law.
9. Prices, GST, and other charges
Product prices displayed on the website are exclusive of applicable GST unless expressly stated otherwise.
Before you complete payment, the checkout will display the applicable GST, shipping or delivery charges, and any other compulsory or optional charge. The total amount payable will be shown in a single figure before the order is placed.
You are responsible for reviewing the complete price breakdown and total amount payable before payment.
Shipping charges for national delivery are calculated at checkout according to destination, order weight, packaging requirements, and the selected delivery method.
Bhopal local delivery is charged at a flat fee of INR 300 unless a different fee or promotion is expressly displayed before payment.
For pre-packaged products subject to mandatory retail-price declarations, the applicable MRP and other required declarations will be displayed as required by law. Aditi Sweets will not charge more than the applicable MRP for such a product.
We may change prices prospectively at any time. A price change will not affect an order already accepted, except where the displayed amount resulted from an obvious error. In that case, we may contact you to confirm the correct price or cancel and refund the affected order.
10. Payment
Payments are processed through Razorpay and any other payment method expressly shown at checkout.
Aditi Sweets does not offer Cash on Delivery.
Payment providers may apply their own terms, security checks, processing times, transaction limits, and privacy practices.
An amount appearing as blocked, pending, or debited does not by itself mean that an order was successfully created. Payment must be confirmed and an order number or order confirmation must be generated.
If money is deducted but no order is created, contact orders@aditisweets.in with the payment reference, date, amount, and relevant screenshot. We will investigate with the payment provider.
Where a duplicate payment is verified, the duplicate amount will be refunded to the original payment method.
11. Order limits, fraud, and errors
We may limit quantities, request additional verification, or refuse an order where reasonably necessary to prevent fraud, misuse, resale without approval, payment abuse, inventory disruption, or food-safety risk.
You must not use false identity, payment, billing, recipient, or delivery information.
Where a website, price, discount, inventory, or calculation error is obvious and materially affects an order, we may correct the error and contact you. We may cancel and refund the affected order if it cannot be fulfilled on the correct terms.
12. Shipping and delivery
The Shipping Policy forms part of these Terms.
Aditi Sweets delivers within India to serviceable PIN codes. International delivery is not offered unless expressly confirmed in writing.
Some fresh or short-shelf-life products may be restricted to Bhopal local delivery. Online store pickup is not offered unless expressly confirmed for a particular order.
Regular national orders are normally dispatched within two business days after successful payment. Business days are Monday to Saturday, excluding public holidays and days on which courier operations are unavailable.
After dispatch, national courier delivery usually takes five to seven business days. These periods are estimates unless Aditi Sweets expressly confirms a committed delivery date in writing.
Bhopal local delivery is normally made on the same day or next day, subject to product and delivery availability. There is no fixed local-delivery cut-off time, and same-day delivery is not guaranteed.
Tracking information may be sent by email, SMS, WhatsApp, or another available contact method.
Delivery may be delayed by festivals, high order volume, weather, transport disruption, courier constraints, public holidays, government restrictions, or other events outside our reasonable control.
13. Address corrections and failed delivery
You must provide a complete and accurate delivery address, PIN code, recipient name, reachable telephone number, and any access instructions required for delivery.
An address correction may be requested before dispatch by contacting orders@aditisweets.in. A correction is not guaranteed and will be accepted only where the revised location is serviceable and the change does not compromise product safety or delivery timing. An address correction does not create a right to cancel the order.
Where delivery fails because of an incorrect or incomplete address, incorrect PIN code, unavailable recipient, refusal to accept the parcel, inaccessible location, or repeated unsuccessful delivery attempts attributable to the customer or recipient, a flat fee of INR 500 will apply for a fresh delivery attempt or re-dispatch.
A fresh attempt or re-dispatch will be made only where the product remains safe and suitable for delivery. A perishable product that has been materially affected by delay may need to be replaced at additional cost.
A refund will not ordinarily be available where delivery failure was caused solely by the customer or recipient, subject to rights that cannot lawfully be excluded.
14. Inspection, storage, and food safety
The customer or recipient should inspect the parcel promptly after delivery.
Do not consume a product that appears spoiled, contaminated, tampered with, leaking, or otherwise unsafe. Report the issue promptly in accordance with the Return and Refund Policy.
Products must be stored, refrigerated where required, handled, and consumed according to the product page and physical label.
Aditi Sweets is not responsible for deterioration caused after delivery by exposure to excessive heat, sunlight, moisture, contamination, improper refrigeration, incorrect handling, or consumption after the stated best-before period. This does not restrict responsibility for a product that was already defective or unsafe when delivered.
15. Returns, replacements, and refunds
The Return and Refund Policy forms part of these Terms.
Because our products are perishable and hygiene-sensitive, ordinary returns, exchanges, change-of-mind refunds, and refunds based only on personal taste or texture preference are not accepted.
A visible issue involving damage, tampering, leakage, an incorrect product, or a missing product should be reported within 24 hours of delivery. Where an issue could not reasonably have been discovered immediately, it should be reported as soon as reasonably possible.
An unboxing video may assist an investigation but is not mandatory.
For an approved claim, Aditi Sweets will provide one remedy for the affected product: either a replacement or a refund. A replacement and a refund will not both be provided for the same affected product.
Approved refunds are normally initiated to the original payment method within two business days. The bank, card issuer, UPI provider, or payment gateway may take an additional five to seven business days, or longer in some cases, to reflect the amount.
16. Wedding, corporate, bulk, and customised orders
Wedding, corporate, bulk, and customised orders may require special production, advance procurement, personalised packaging, printing, artwork, labels, inserts, or dedicated production capacity.
The approved quotation, invoice, or written order confirmation will govern product selection, quantities, packaging, personalisation, artwork, payment milestones, and delivery schedules.
Once a customised order has been confirmed and the applicable advance or payment has been received, it cannot be cancelled by the customer.
The customer is responsible for checking and approving names, spellings, dates, messages, quantities, logos, colours, and artwork before production begins.
Changes requested after approval may affect the price and delivery schedule and may not be possible after production begins.
These restrictions do not affect remedies where Aditi Sweets cannot fulfil the confirmed order, the delivered products are defective, unsafe, incorrect, or materially different from the approved order, or a remedy is otherwise required by law.
17. Promotions and discount codes
A promotion may have an expiry date, minimum order value, quantity limit, geographic restriction, product exclusion, or customer eligibility condition.
Unless expressly stated otherwise, only one discount code may be used per order.
Discounts cannot be exchanged for cash and cannot be applied retrospectively to an order already placed.
We may correct, suspend, or withdraw a promotion affected by a genuine publishing, pricing, or technical error, subject to applicable law and orders already accepted on valid terms.
A promotion does not create a gift card, loyalty balance, store wallet, subscription, or recurring-order arrangement unless expressly described as such.
18. Customer communications
Order confirmations, payment messages, delivery updates, refund communications, security notices, and replies to enquiries are transactional communications.
Where you have opted in or where otherwise permitted by law, we may send promotional email, SMS, or WhatsApp messages, including festival announcements, gifting information, product launches, and abandoned-cart or abandoned-checkout reminders.
You may opt out of promotional communications through the available unsubscribe method or by contacting support@aditisweets.in. Transactional communications may continue where necessary to administer an order, payment, delivery, complaint, or account.
Aditi Sweets does not currently provide a public customer-review, rating, photograph, video, or testimonial-submission facility on the website. We will not publicly attribute customer feedback without appropriate permission.
19. Acceptable use of the website
You must not:
- use the website for an unlawful, fraudulent, abusive, or misleading purpose;
- submit false information or impersonate another person;
- attempt an unauthorised payment, chargeback, discount, or transaction;
- introduce malware, harmful code, automated attacks, or excessive requests;
- interfere with the website, checkout, security, accounts, or other users;
- scrape, copy, or harvest personal data or website content without permission;
- misuse product information, photographs, branding, or intellectual property; or
- use the website in a way that violates applicable law or the rights of another person.
We may restrict access, suspend an account, or cancel an affected order where reasonably necessary to prevent fraud, security harm, unlawful activity, or material misuse.
20. Intellectual property
The Aditi Sweets name, logos, trade dress, website design, photographs, videos, illustrations, written material, recipes where protectable, packaging artwork, and other original content are owned by or licensed to Saxena Horizon Collective Private Limited.
You may view and use the website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, republish, distribute, sell, license, commercially exploit, or create derivative works from our content without prior written permission, except where permitted by law.
Reference to a third-party trademark does not imply ownership, endorsement, or affiliation unless expressly stated.
21. Third-party services and links
The website may use or link to services operated by third parties, including Shopify, Razorpay, courier companies, analytics providers, maps, social media platforms, and communication providers.
Their services may be governed by their own terms and privacy notices.
We are not responsible for unrelated content, availability, or conduct controlled exclusively by a third party. This does not remove Aditi Sweets' responsibility for an order that we have accepted or for duties that cannot lawfully be delegated or excluded.
22. Website availability and general disclaimers
We aim to keep the website available, accurate, and secure, but continuous or error-free operation cannot be guaranteed.
The website may be temporarily unavailable because of maintenance, technical failures, security action, internet disruption, or third-party service issues.
To the extent permitted by law, the website and its general informational content are provided on an as-available basis.
Nothing in these Terms excludes any express product description, mandatory food information, accepted order obligation, statutory guarantee, or consumer right.
23. Limitation of liability
Nothing in these Terms excludes or limits liability or rights that cannot lawfully be excluded or limited, including rights relating to unsafe, defective, deficient, spurious, or materially misdescribed products, fraud, wilful misconduct, or personal injury caused by negligence.
To the maximum extent permitted by law, Aditi Sweets will not be liable for indirect or consequential loss that was not reasonably foreseeable when the order was accepted.
Where liability may lawfully be limited, our aggregate liability relating to a particular order will ordinarily not exceed the amount paid for that order.
A customer remains responsible for following product-specific storage, handling, allergy, and consumption instructions.
24. Force majeure
Aditi Sweets will not be treated as in breach for delay or failure caused by an event outside our reasonable control, including severe weather, flood, fire, natural disaster, epidemic, public emergency, strike, transport disruption, courier network failure, government restriction, civil disturbance, utility failure, or major technology outage.
We will make reasonable efforts to communicate material delays and reduce their effect.
This clause does not remove any remedy that applies where a product is delivered damaged, unsafe, or no longer reasonably usable.
25. Suspension or termination
We may suspend or terminate website access or an account where reasonably necessary because of serious or repeated breach of these Terms, fraud, abuse, security risk, unlawful conduct, or a legal requirement.
Suspension or termination does not remove payment obligations, accepted refund obligations, complaint rights, or provisions that by their nature should continue, including intellectual-property, liability, dispute, and general provisions.
26. Governing law and dispute resolution
These Terms are governed by the laws of India.
We encourage customers to contact the Grievance Officer first so that the matter can be investigated and resolved promptly.
Subject to rights and forums available under consumer-protection law, courts and competent forums in Bhopal, Madhya Pradesh, will have jurisdiction.
Nothing in these Terms prevents a consumer from using the National Consumer Helpline, a Consumer Commission, or another statutory complaint or dispute-redressal mechanism available under applicable law.
27. Changes to these Terms
We may update these Terms to reflect changes in law, products, operations, technology, or website services.
The revised version will be published with an updated effective date.
A material change will not retrospectively alter an order already accepted unless the change is required by law or agreed with the customer.
28. General provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure or delay in enforcing a provision does not waive the right to enforce it later.
Headings are included for convenience and do not limit the meaning of a provision.
These Terms, together with the policies and any specific written order terms incorporated by reference, form the agreement governing direct website use and purchases.
Nothing in these Terms is intended to exclude, waive, or restrict any right or remedy available under applicable consumer-protection, food-safety, ecommerce, legal-metrology, tax, data-protection, or other law.
Where any part of these Terms conflicts with a mandatory legal requirement, the mandatory requirement will apply to the extent of the conflict.
29. Grievance Officer
Name: Mr. Wasim Bari
Designation: Manager, Aditi Sweets
Email: support@aditisweets.in
Phone and WhatsApp: +91 88888 11544
A consumer complaint will be acknowledged within 48 hours and we will seek to resolve it within one month from the date it is received. A complaint reference number will be assigned for tracking.
30. Business and contact information
Legal entity: Saxena Horizon Collective Private Limited
Entity type: Private Limited Company
Brand and trading name: Aditi Sweets
Registered and principal business address:
20B, Suruchi Nagar
Kotra Sultanabad Road
Bhopal - 462003
Madhya Pradesh, India
GSTIN: 23ABTCS4023N1ZX
PAN: ABTCS4023N
FSSAI Licence Number: XXXXXXX
Website: www.aditisweets.in
Order and customer-care email: orders@aditisweets.in
Privacy and grievance email: support@aditisweets.in
Phone and WhatsApp: +91 88888 11544