Shipping Policy

Effective date: 21 July 2026

This Shipping Policy applies to orders placed through www.aditisweets.in, operated by Saxena Horizon Collective Private Limited, trading under the brand name Aditi Sweets.

In this policy, "Aditi Sweets", "we", "us" and "our" refer to Saxena Horizon Collective Private Limited. "Customer", "you" and "your" refer to the person placing the order.

1. Delivery coverage

We currently deliver within India to serviceable PIN codes.

International shipping is not currently available unless Aditi Sweets expressly confirms otherwise in writing for a particular order.

Delivery availability depends on:

• The destination PIN code;
• Product shelf life and storage requirements;
• Expected transit time;
• Packaging suitability;
• Courier or local-delivery availability; and
• Applicable legal, safety or operational restrictions.

An order being accepted by the website does not guarantee delivery where the address or product is later found to be unserviceable. Where Aditi Sweets cannot fulfil an accepted order for reasons not caused by the customer, the matter will be handled under our Return and Refund Policy.

2. Product eligibility and freshness

Only products that we consider suitable for the expected delivery route and transit time will be offered for national shipping.

Fresh, short-shelf-life, temperature-sensitive or particularly delicate products may be restricted to Bhopal local delivery, selected nearby locations or another delivery method expressly confirmed by us.

We may remove a product from national delivery, restrict its service area or delay dispatch where this is reasonably necessary to protect food safety, freshness or product quality.

Customers should review the product page and physical product label for applicable information, including storage instructions, best-before information, ingredients and allergen declarations.

3. Order acceptance and payment

Orders are processed only after successful payment and order acceptance.

Aditi Sweets does not currently offer Cash on Delivery.

An automated order acknowledgement confirms that we received the order. It does not necessarily confirm that every product and delivery address has completed final availability and serviceability checks.

Where payment is deducted but no valid order confirmation is generated, contact us with the payment reference so that we can investigate.

4. Processing and dispatch time

Regular national-shipping orders are normally prepared and dispatched within two business days after successful payment and order acceptance.

For this policy, business days are Monday to Saturday, excluding public holidays and days on which courier operations are unavailable.

Processing or dispatch may take longer for:

• Festival periods;
• Seasonal promotions;
• High order volumes;
• Bulk orders;
• Wedding or corporate gifting orders;
• Customised packaging or printing;
• Product availability or quality checks;
• Severe weather or transport disruption; or
• Other circumstances outside our reasonable control.

Where a product page, quotation, invoice or written order confirmation states a different processing period, that specific period will apply.

5. Freshness-based dispatch scheduling

Because our products are food items, we may schedule dispatch to reduce avoidable weekend, public-holiday or warehouse holding time.

An order placed late in the week may therefore be dispatched on the next suitable business day where that scheduling is reasonably intended to protect freshness and reduce transit risk.

6. National delivery estimates

After dispatch, national courier delivery normally takes approximately five to seven business days.

Remote, restricted or difficult-to-service destinations may take longer.

The processing period and courier transit period are separate. For example, an order may require up to two business days for processing before the five-to-seven-business-day transit estimate begins.

Delivery periods are estimates and not guaranteed arrival dates unless Aditi Sweets expressly confirms a committed delivery date in writing.

7. Bhopal local delivery

Local delivery is available within Bhopal to serviceable addresses.

Local orders are normally delivered on the same day or the next day, depending on:

• Product availability;
• Preparation and packing time;
• Delivery capacity;
• The delivery address;
• Traffic and weather conditions; and
• The time at which the order is reviewed and accepted.

There is no fixed daily cut-off time for local-delivery orders. However, same-day delivery is not guaranteed. An order that cannot reasonably be delivered on the same day will ordinarily be scheduled for the next day, subject to availability and serviceability.

A flat local-delivery fee of INR 300 applies to Bhopal local-delivery orders unless a different amount is clearly displayed at checkout or expressly agreed in writing for a specific order.

8. Store pickup

Online store pickup is not currently available.

An order placed through the website must be delivered through the delivery method selected or confirmed for that order.

9. Shipping charges

For national-shipping orders, shipping charges are calculated at checkout according to the delivery destination and order weight.

The applicable shipping charge will be shown before payment is completed.

For Bhopal local delivery, the flat fee stated in section 7 applies unless the checkout displays a different confirmed rate for the order.

Shipping promotions, where offered, may be subject to minimum-order values, destination restrictions, product exclusions and stated validity periods.

10. Tracking and delivery communications

Where tracking is available, tracking details will be sent by email, SMS, WhatsApp or another contact method provided with the order.

Courier scans and tracking updates may not appear immediately after dispatch.

Local deliveries may not include live courier tracking. We may instead contact the customer or recipient by telephone or WhatsApp to coordinate delivery.

Customers are responsible for keeping their contact details active and checking delivery communications.

11. Delivery address and recipient information

The customer must provide complete and accurate delivery information, including:

• Recipient name;
• Complete address;
• Correct PIN code;
• Nearby landmark where needed;
• Reachable telephone number; and
• Any access instructions reasonably required for delivery.

The recipient should remain available to receive the parcel and answer delivery-related calls.

Aditi Sweets is not responsible for avoidable delay or failed delivery caused solely by inaccurate, incomplete or outdated information supplied by the customer.

12. Address correction requests

A customer may request an address correction before the order is dispatched.

Requests should be sent immediately to:

Email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544

Please include the order number and the complete corrected address.

An address correction is not guaranteed. It will be accepted only where:

• The order has not been dispatched;
• The revised address is serviceable;
• The product remains suitable for the revised route; and
• Any additional shipping charge is paid before dispatch.

Once an order has been handed to the delivery partner, an address change is subject to the delivery partner's approval and may not be possible.

An address correction request does not create a right to cancel the order.

13. Delivery attempts and customer-caused delivery failure

A delivery may fail because of circumstances including:

• An incorrect or incomplete address;
• An incorrect PIN code or telephone number;
• An unavailable recipient;
• Failure to answer delivery calls;
• Refusal to accept the parcel;
• Restricted access to the delivery location; or
• Another act or omission of the customer or recipient.

Where a new delivery attempt or re-dispatch must be arranged after a failure caused by the customer or recipient, a flat re-attempt fee of INR 500 will apply.

The re-attempt fee must be paid before the new delivery is arranged.

A re-attempt or re-dispatch is subject to:

• Product condition and remaining shelf life;
• Food-safety requirements;
• Delivery serviceability;
• Courier or local-delivery availability; and
• Our reasonable assessment that the product remains suitable for delivery.

Where a perishable product is no longer safe or suitable for re-delivery because of a customer-caused delivery failure, we may decline to re-dispatch it. An ordinary refund will not normally be available in those circumstances, subject to applicable law and our Return and Refund Policy.

The INR 500 fee applies when Aditi Sweets must arrange a fresh delivery attempt or re-dispatch because of customer-caused failure. It does not apply merely because a courier makes routine delivery attempts included in the original shipping service.

14. Refused deliveries

A customer or recipient should not refuse an undamaged and correctly addressed parcel merely because of a change of mind, taste preference or scheduling inconvenience.

A refusal of delivery does not automatically qualify the order for cancellation or refund.

Where refusal results from visible tampering, leakage or severe parcel damage, the customer should ask the delivery representative to record the condition and should contact Aditi Sweets promptly with photographs or other available evidence.

15. Damaged, open or tampered parcels

Customers should inspect the outer parcel at delivery where reasonably possible.

Where a parcel is visibly open, leaking, tampered with or severely damaged:

• Ask the delivery representative to record the condition;
• Refuse the parcel where reasonably appropriate;
• Take clear photographs of the outer package and shipping label; and
• Contact Aditi Sweets within 24 hours, or as soon as reasonably possible.

Do not consume a product that appears unsafe.

Damaged, defective, incorrect, missing or unsafe products will be reviewed under our Return and Refund Policy. An unboxing video may assist the review but is not mandatory.

16. Lost shipments and orders marked delivered

Where a shipment appears lost in transit, we will investigate with the delivery partner.

Where the delivery partner confirms that the shipment was lost, misrouted or delivered incorrectly for reasons not caused by the customer, Aditi Sweets will provide the remedy available under the Return and Refund Policy.

Where tracking shows "delivered" but the parcel has not been received, contact us as soon as possible and preferably within 24 hours so that a delivery investigation can begin promptly.

We may ask the customer to check with household members, reception, security personnel, neighbours or another person who may have accepted the parcel at the address.

17. Delays and requested delivery dates

Customers should place festival, wedding, corporate and gifting orders sufficiently early.

Delivery may be delayed by:

• Festival congestion;
• High courier volumes;
• Weather;
• Natural disasters;
• Transport disruption;
• Strikes or public disturbances;
• Government restrictions;
• Public holidays;
• Remote-location service limitations;
• Delivery-partner operational issues; or
• Other circumstances outside our reasonable control.

A requested date, gift occasion or estimated arrival date is not a guaranteed delivery commitment unless Aditi Sweets expressly confirms the date in writing.

Where a specific delivery date is material to a wedding, corporate or customised order, that date and any related conditions should be included in the written quotation or order confirmation.

A delay outside our reasonable control does not remove any remedy that may apply if the product arrives damaged, unsafe, expired or without a reasonable usable shelf life.

18. Out-of-stock products and substitutions

We do not substitute an unavailable product without the customer's approval.

Where an item becomes unavailable after payment, Aditi Sweets may:

• Offer a suitable alternative for the customer's approval;
• Hold the order until the item is available, but only with the customer's agreement; or
• Refund the amount paid for the unavailable item.

Where the unavailable item prevents the entire order from being fulfilled, the matter will be handled under the Return and Refund Policy.

19. Split shipments

An order may be divided into more than one shipment where reasonably necessary because:

• Products have different preparation or handling requirements;
• Products become available at different times;
• Packaging safety requires separation;
• Different delivery services are required; or
• Part of the order is delayed.

Where Aditi Sweets initiates a split shipment, the customer will not be charged an undisclosed additional shipping fee.

Tracking details may be issued separately for each shipment.

20. No customer cancellation after order placement

Once payment has been successfully completed and an order number or order confirmation has been generated, the order cannot be cancelled by the customer.

This rule applies because procurement, preparation, production, inventory allocation or packing may begin immediately after the order is received.

This no-cancellation rule does not restrict remedies where Aditi Sweets cannot fulfil the order, the order is lost or not delivered for reasons not caused by the customer, the product qualifies for a remedy under the Return and Refund Policy, or a cancellation or refund is otherwise required by applicable law.

21. Complaints and grievance redressal

Shipping complaints may be submitted through:

Email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544

Please provide:

• Your order number;
• The customer and recipient names;
• The delivery address;
• A description of the issue;
• Tracking information, where available; and
• Supporting photographs or documents, where relevant.

A formal complaint will be assigned a complaint reference number.

Our Grievance Officer will acknowledge a consumer complaint within 48 hours and seek to resolve it within one month from the date it is received.

Grievance Officer: Mr. Wasim Bari
Designation: Manager, Aditi Sweets
Email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544

22. Business information

Legal entity: Saxena Horizon Collective Private Limited
Entity type: Private Limited Company
Brand and trading name: Aditi Sweets
Registered and principal business address:
20B, Suruchi Nagar
Kotra Sultanabad Road
Bhopal - 462003
Madhya Pradesh, India

GSTIN: 23ABTCS4023N1ZX
PAN: ABTCS4023N
FSSAI License Number: XXXXXXX
Website: www.aditisweets.in
Customer-care email: orders@aditisweets.in
Phone and WhatsApp: +91 88888 11544

23. Changes to this policy

We may update this Shipping Policy to reflect changes in delivery services, operating procedures, product availability, legal requirements or business practices.

The revised policy will be published on www.aditisweets.in with an updated effective date.

A material change will not retrospectively alter an order already accepted unless the change is required by law or agreed with the customer.

24. Statutory rights

Nothing in this policy is intended to exclude, waive or restrict any right or remedy available under applicable consumer-protection, food-safety, ecommerce or other law.

Where any part of this policy conflicts with a mandatory legal requirement, that legal requirement will apply to the extent of the conflict.